I work for a mom & pop style sporting goods store that specializes in team sports equipment/apparel, i do the graphic art for shirts, plaques, hats... whatever.
Answered the phone the other day to hear a fairly frantic women pleading with me to tell her the accurate way to decide what length of ball bat she needed to buy for her daughter. She had heard that it goes by the length of your legs... have you ever seen someone swing a bat with their leg???? Ok, so i tell her to bring her daughter in the store and we can help her choose because we have a pretty good selection of them from $19 and up. She shoots back at me with this more or less........ "Can i talk to someone ELSE in your store who WOULD know the correct size my daughter needs, i am standing in Walmart looking at a 32" bat for $40 and want to know if it will work for her" She went on to describe how hectic of a day she has and that she can not be driving all over town so she needs to know, now..... Well, my jaw dropped!!! All i could think to say (politely) was that i could not reccomend a bat i am not familiar with, sorry, but we do have a lrage selection in OUR store.
About an hour later, the lady comes in the store - knew it was the w-mart lady cause the first thing she asked was how to measure a bat up against your leg... From the size of the girl, we recomended her a 28" bat. The 9yr old daughter wrinkled her nose and said she didn't like that one, she liked a 31" - i am not about to argue with a 9yr old. All in all, they ended up walking out of our store with the 31" bat - $19.99 - so even saved them some $$. Yes, we did make the sale, but the phone call blew me away.
Sorry for the rant, i'm good now.
Answered the phone the other day to hear a fairly frantic women pleading with me to tell her the accurate way to decide what length of ball bat she needed to buy for her daughter. She had heard that it goes by the length of your legs... have you ever seen someone swing a bat with their leg???? Ok, so i tell her to bring her daughter in the store and we can help her choose because we have a pretty good selection of them from $19 and up. She shoots back at me with this more or less........ "Can i talk to someone ELSE in your store who WOULD know the correct size my daughter needs, i am standing in Walmart looking at a 32" bat for $40 and want to know if it will work for her" She went on to describe how hectic of a day she has and that she can not be driving all over town so she needs to know, now..... Well, my jaw dropped!!! All i could think to say (politely) was that i could not reccomend a bat i am not familiar with, sorry, but we do have a lrage selection in OUR store.
About an hour later, the lady comes in the store - knew it was the w-mart lady cause the first thing she asked was how to measure a bat up against your leg... From the size of the girl, we recomended her a 28" bat. The 9yr old daughter wrinkled her nose and said she didn't like that one, she liked a 31" - i am not about to argue with a 9yr old. All in all, they ended up walking out of our store with the 31" bat - $19.99 - so even saved them some $$. Yes, we did make the sale, but the phone call blew me away.
Sorry for the rant, i'm good now.